FAQs

We have answers for you.

What is an ERP?

Enterprise Resource Planning. An ERP system provides the synchronization of data across all areas of the business, establishing connectivity and collaboration between all departments in an automated and efficient manner.

How much does it cost?

Software cost can vary depending on a few factors.
Typically, vendors offer cloud and on-premises solutions.
Cloud solutions are based on number of users, volumes of data, plus required services and support based on modules activated.
On-premises solutions are similar with additional costs involved around acquiring hardware and infrastructure.
Are you interested in a quote? Contact us.

How long does it take to implement?

The implementation time depends on the scope of the project and the company’s level of involvement in the project. Depending on the solutions being provided, phased approaches can also be part of planning.

What are the key indicators of requiring an ERP?

• Having to maintain multiple systems that have become part of the company’s operations.
• Lack of accuracy and efficiency with data retrieval.
• Inefficient use of resource capacity, or too much time spent on unnecessary tasks.
• Negative feedback or issues with Customer service.
• Inability to take advantage of business opportunities requiring system collaboration.
• High operational costs of sustaining the current procedures.

Is an ERP specific to my industry better?

Product variations in the apparel world such as style, season, color, dimension, size, prints, fabric, pre-packs, and bill of materials, present a unique set of business requirements when it comes to the system your business will require.
An ERP system designed to service the apparel industry sets it apart from an ERP system designed for hard goods. How? It is far easier to have an apparel-based ERP system handle non-apparel types of products than the other way around. This should be a very important consideration when researching possible solutions.

Why should I be considering purchasing an ERP system?

An ERP system will allow you to efficiently reduce the current redundant procedures used to operate the various departments of the company that are sporadic, costly, and separated.
Without an ERP system, growth opportunities are a struggle as the backbone operational systems are not in place when opportunity knocks hindering planning efforts.
The user community is challenged as self-created system solutions prevent engagement of new resources.
Ultimately and ERP will allow you to gain control, lower operational costs and reduce errors.

Do you support different types of products?

We specialize in fashion apparel, accessories, footwear and textile.

What is B2B?

B2B is short for Business to Business, where a business is selling to another business who is their customer.
In our case, usually a wholesaler is selling to a retailer business (B2B) who then sells to the end consumer (B2C).

What is B2C?

B2C is short for Business to Consumer where a business is selling directly to the end consumer.

What is a cloud? What is cloud computing?

Cloud is best described as on demand access to computer systems that do not require an internal IT team to manage.
Can be thought of as data centers that host servers and software to run your business for a standard fee.
The fee typically includes secure access to hardware/software, maintenance and upgrades along with options to scale as needed.
On premise computing is where the company takes on the full upfront cost and responsibility of managing the server assets and infrastructure required to maintain and support the operation.

What is BI?

BI is short for Business Intelligence, which refers to software applications that provide dashboard level reporting with built in query capabilities for businesses.

What are the benefits of BI?

Business Intelligence software will allow you to access your business’s most important data from anywhere at anytime.
Allowing for trend analysis, and flexible data queries providing companies with data to realize and react to issues and opportunities.

How do companies use EDI?

EDI stand for Electronic Data Interchange, referred to as the exchange of business documents between business partners.
While there are many standard EDI documents, the basic example of EDI document exchanged between a retailer and a wholesale operation would be:
850 – Purchase order
856 – Advanced Ship Notice
810 – Invoice

How do I set up EDI?

Establish the documents that you will be trading with your EDI partner (eg: 850, 856, 810, etc.)

Engage in testing with your trading partner based on their required transactions and interaction with your ERP system.

After successful completion of testing, migrate to live processing of EDI documents with your trading partner utilizing your ERP system.

What is Direct to Consumer (DTC)?

Direct to Consumer (DTC) is defined as a Brand manufacturer marketing and selling their product directly to the end consumer. A brand may choose to sell both DTC and through other channels.

What is EDI Direct to Consumer?

Retailers are offering web access to their consumers and are utilizing their existing EDI infrastructure with their wholesale suppliers to be able to rapidly fulfill this type of demand, known as direct to consumer.

The wholesale system uses their EDI capabilities to classify these DTC orders to efficiently process the demand through their fulfillment centre and exchange the EDI documents required to the retailer.

What is Trenza?

Trenza is the brand name of Momentis’s wholesale ecommerce platform for B2B and B2C, that includes Trenza Shop, Trenza Sell and Trenza Central. The Trenza suite of applications are tools that enable businesses to save time and improve collaboration with your trading partners, your salesforce, and customers.

What is Trenza Shop?

Trenza Shop is designed for a wholesaler to provide 24 /7 access to their customers, presenting their brands, customized catalogs, order creation capability, and marketing information in an aesthetically pleasing manner. Customer can place orders, review order status, and be updated with company news (videos, campaigns, etc).

What is Trenza Sell?

Trenza Sell is designed for a company’s salesforce to be empowered with real time accurate information regarding their customer’s orders, sales history, and current inventory levels. The sales teams are able to prepare suggested buys for their customers, work on multiple orders simultaneously and submit when ready.

What is Trenza Central?

Trenza Central is the backbone to the Trenza suite of products, allowing for the administration of the Trenza applications and communications to the ERP system.  Trenza Central is an extension of your ERP system that allows you to maintain marketing catalogs, create style hierarchy, enhanced content and imagery.  This information will flow freely to all of your ecommerce partners and platforms.

 Do I need an ERP system to use Trenza Shop and Trenza Sell?

The answer is yes. Trenza Shop and Trenza Sell combined with the ERP’s Product, Order and Inventory Management will provide end-to-end real time information between your customers and your fulfillment process.  This information will flow freely to your salesforce, your customers and all of your ecommerce partners and platforms.

Can I use Trenza Shop and Trenza Sell to sell to end-users?

Trenza Shop and Trenza Sell are business to business software solutions that empower your customers and your salesforce. Typically, a wholesaler would be using these platforms to sell to their business trading partners, whether they be large department stores, distributors, or independent boutiques.

Don’t forget, you WOULD use Trenza Central to connect the B2C portion of your ecommerce business to your ecommerce partner platforms (eg: Shopify, Amazon, etc), which allows you to sell directly to the end consumer.

Why do I need Trenza Shop?

• Improve the customer and sales force experience with up to the minute data and marketing communication.
• Present a modern experience for your customers and prospects.
• Reduce costs associated to catalog generation, order creation, salesforce updates, inaccurate inventory levels.
• Increase efficiency through real time order creation customer satisfaction.
• Have a 24/7 branded portal that is always accessible to your clients.

How do my customers gain access to Trenza Shop?

They gain access to Trenza Shop when you provide them with a user ID and password.

 Can I build different types of catalogues for different clients?

Yes you can.  Catalogs can be tailored to individual customers, geography, etc.

 How can I ensure that items being sold are based on existing availability?

Trenza Shop and Trenza Sell provide the ability to classify the type of order being placed, for example a booking or a repeat order. Based on the type of order, parameters are available to validate real-time inventory levels. Typically, in the case of a booking order, inventory levels are not validated.